Refund policy

Return and refund policy

Last updated: 12 November 2026

If a tripod, monopod or selfie stick from this shop is not what you needed, it can come back within 30 days of delivery for a refund of the purchase price. It needs to arrive complete and undamaged.

Start with an email

Write to info@nexorith.shop with the order number and a description of the problem. We reply within one business day with the Kaiuma Bay return address and a reference to write on the parcel. Please do not send anything back before that reply arrives — unlabelled returns take longer to identify.

Condition of the item

A tripod returns with its carry bag, its quick-release plate and any spiked feet or hex key that shipped in the box. A selfie stick returns with its phone clamp and its Bluetooth remote. Items that have been dropped on rock, used as a walking aid, or drilled for a permanent mount are outside this policy.

Faulty products

A leg that will not lock, a head that drifts under a camera's weight, a remote that will not pair: send a short video showing the fault and we replace the unit or refund it, covering the return postage. Faulty goods are covered by the Consumer Guarantees Act 1993 and this policy does not limit those rights.

Refund timing

Returns are inspected within two business days of arriving. Approved refunds go back to the original payment method within five business days, though card issuers can take longer to display the credit. Postage is refunded only where the product was faulty, damaged in transit, or not what was ordered.

Exchanges

If you would prefer a taller tripod or a lighter monopod, mention it in the return email and we will hold one while the parcel travels back. The replacement ships once the returned item has been checked.

JOHN RUSSELL DELAHUNTY
2626 Kaiuma Bay Road, Marlborough, Kaiuma Bay 7178, New Zealand
Email: info@nexorith.shop
Phone: +64 3 234 8320